Customer Support Coordinator Job Openings in Ottawa, ON - Standards Council of Canada Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. Standards Council of Canada is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; Standards Council of Canada is open for new position as Customer Support Coordinator in Ottawa, ON start from February 2018. Everyone who’s interested in filling this vacant, please participate in this Customer Support Coordinator February 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Customer Support Coordinator February 2018 in Ottawa, ON below.

Standards Council of Canada (SCC)

The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 100. The organization reports to Parliament through Innovation, Science and Economic Development Canada and oversees Canada's standardization network.

Job Summary and Key Activities

Accreditation programs that are recognized internationally provide a service to Canadian industry by facilitating trade and affording increased business opportunities for Canadian firms in global markets.

The Customer Support Coordinator is the first point of contact within the AS Branch handling inquiries and questions from interested parties about accreditation, becoming accredited or acting as an assessor or technical expert. The role also involves acting as the administrative liaison between a customer and the Account Manager.

KEY ACTIVITIES

  • Responds to questions and inquiries concerning accreditation, the accreditation process, SCC accreditation programs, and promotes the value of being accredited through SCC.
  • Completes research and synthesizes research findings to respond to the inquiry or question.
  • Logs inquiries and actions taken into the ticketing system for tracking/reporting purposes.
  • Assigns ticketed inquiries to other members of the AS Branch as appropriate to the nature of the inquiry or question.
  • Accepts or rejects ticketed inquiries forwarded by Information Services.
  • Processes customer applications
  • Supports the accreditation decision
  • Supports the maintenance of customer accreditations
  • Addresses customer account administration
  • Addresses assessor account administration
  • Strengthens the business
  • Maintains and enhances personal competencies
  • Supports ongoing improvements in AS business practices

Essential Qualifications

Education

  • Graduation with a degree from a recognized university in the area of business administration, science, or other related discipline

Experience

  • A minimum of 3 years’ experience providing information and guidance to customers in a professional environment
  • A minimum of 3 years’ experience providing account support and general administrative support
  • Experience using MS Word, Excel and Outlook

Knowledge

  • Standards Council of Canada’s Act, mandate, structure, plans and priorities
  • Customer service concepts and practices
  • SCC accreditation programs, services, and practices for conducting assessments
  • Inquiry and research techniques

Skills

  • Advanced customer service orientation and interpersonal skills
  • Advanced active listening skills
  • Strong computer skills, including Microsoft Office applications, web-based forums and social media

Abilities

  • Ability to communicate effectively orally and in writing
  • Ability to plan and organize
  • Ability to develop positive working relationships with a variety of internal and external stakeholders
  • Ability to demonstrate good judgment, attention to detail, and accuracy, with minimal supervision
  • Ability to set and adapt to changing priorities
  • Ability to work in teams

Behavioural Competencies

Competency / Proficiency Definition

Collaboration / Proactively assists and involves others

Creativity and Risk Taking / Continually seeks to enhance performance and innovate

Service Excellence / Provides added value

Adaptability / Adapts to the situation

Attention to Detail / Recognizes less obvious information

Decision Making / Makes decision by interpreting guidelines and policies

Planning and Organizing / Plans and organizes own activities

Problem Solving / Solves basic problems

Personal suitability

  • Tact, discretion and diplomacy
  • Initiative, resourcefulness and judgment
  • Team Player

Important Notes:

  • Your cover letter must clearly demonstrate how you meet the education and experience criteria listed under the Essential Qualifications.
  • Your application must be completed online by filling out the fields below and submitting.
  • Your application must be submitted before the closing date.
  • The SCC is an equal opportunity employer offering competitive compensation and a challenging and dynamic work environment.
  • We thank all candidates for their interest. Only those applicants whose qualifications are most relevant will be considered and contacted.

Job Type: Permanent

Salary: $51,900.00 to $64,800.00 /year

Required experience:

  • account support and general admin support: 3 years

Required education:

  • Bachelor's

Required language:

  • English / French

As one of the leading company in Canada, Standards Council of Canada opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Standards Council of Canada also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

The above information may have been invalid or not applicable. First check to the company concerned about the information above before applying. Never give money for any reason related to the job. If you find a job that was allegedly a fraud, immediately report the above information via this link. We are not responsible for all the information on this website. All information is automatically displayed from Indeed.com.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Support Coordinator in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for Customer Support Coordinator di Ottawa, ON below.

Related Canada Job Openings

Attendant, Stores

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to...

30 days ago - The Ottawa Hospital / Ottawa

Cashier part time

Merchandise and maintain designated areas; Accommodation is available upon request for applicants and employees with disabilities....

Various Administrative Positions

Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Selected candidates will be evaluated against the Human...

8 days ago - House of Commons / Ottawa

Scheduling Clerk

Registered nurses, registered practical nurses, ward clerks, orderlies, personal care attendants, staffing clerks, addiction counselors and child youth...

Various Administrative / Clerical Positions

Aboriginal persons, persons with disabilities, visible minorities, women. Experience with data entry or data extraction using the PeopleSoft system or other...

3 days ago - Canadian Coast Guard / Ottawa

Medical Office Receptionist Permanent Casual

In addition, the receptionist is responsible for triaging phone calls and incoming faxes, handling incoming and outgoing mail, scanning documents into the...

Agents(es) aux services à Bord des Trains (Restaur..

Un excellent service à la clientèle consiste selon vous à accueillir chaleureusement les gens, à répondre à leurs besoins avec empressement, efficacité et en...

5 days ago - Via Rail / Ottawa

Research Asssistant

Under the supervision of the Program Officer - Collaborative Research, the Research Assistant will conduct a multi-case case study on research partnerships...

PROGRAM SUPPORT CLERK

We are seeking highly motivated individuals with excellent information management and administrative skills to join our teams as a Program Support Clerk....

Guest Service Agent - Full-Time

Novotel is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities,...

22 days ago - Novotel, Ottawa / Ottawa

Copyright © 2018 CanadaJobsDB.com

Top