311 Casual Client Service Agent Job Openings in Ottawa, ON - City of Ottawa Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Ottawa is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; City of Ottawa is open for new position as 311 Casual Client Service Agent in Ottawa, ON start from January 2018. Everyone who’s interested in filling this vacant, please participate in this 311 Casual Client Service Agent January 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on 311 Casual Client Service Agent January 2018 in Ottawa, ON below.

Position: 3-1-1 Casual Client Service Agent
Competition Number: 2018-EX-EN-52007930-01
Competition posting date: 2018.01.04
Competition closing date: 2018.01.19
Service Innovation and Performance Department, Service Ottawa, Call Centre Services Branch Multiple Casual Positions Affiliation: CUPE 503 Inside/Outside Salary: $29.189 to $34.150 per hour (2018 rates of pay) Location: 110 Laurier Avenue West
* You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Category: Ongoing Inventories Employment Group: Administrative/Customer Service
Note: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2018.
Job Summary
Responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by phone and including electronic/web, email and in-person in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
Education & Experience
Successful completion of grade 12 or recognized equivalency
A minimum of three (3) years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency: French oral and reading required English oral and reading required Candidates must meet language requirement for position upon hire.
Knowledge
Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
Customer Service practices and strategies to resolving customer related complaints
Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
General office equipment
Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
Organize, multi-task and prioritize work
Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
Work independently and in a team setting
If this opportunity matches your interest and profile please apply online by using the " Apply " button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

As one of the leading company in Canada, City of Ottawa opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Ottawa also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for 311 Casual Client Service Agent in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for 311 Casual Client Service Agent di Ottawa, ON below.

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