Communications Officer - CRM (customer relationship management) Job Openings in Kingston, ON - City of Kingston Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Kingston is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; City of Kingston is open for new position as Communications Officer - CRM (customer relationship management) in Kingston, ON start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Communications Officer - CRM (customer relationship management) March 2018 recruitment in Kingston, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Communications Officer - CRM (customer relationship management) March 2018 in Kingston, ON below.

In support of the new Customer Experience Strategy (CX), the Communications Officer - CRM (customer relationship management), supports strategies to establish a foundation for service delivery and improve the experience that the City provides its customers. This position will document, develop, manage and maintain corporate information for the City’s Customer Relationship Management’s (CRM) knowledge management system and City websites.
As a member of the CRM Core Project Team, the Communications Officer - CRM (customer relationship management) is responsible for the timely development of knowledge articles for use by City employees and the Contact Centre and for ensuring the quality, consistency and accuracy of those articles when posted to City websites.
This position promotes an environment of ongoing learning and will liaise with the departmental subject matter experts to ensure the knowledge management system is optimized for use in a manner that supports customer-centred service.
Responsibilities
Planning - Demonstrate initiative and effective planning and organizational skills to meet deadlines and complete quality work. Plan and ensure compliance with related policies and legislation
Responsible for planning all aspects of knowledge management development and implementation for the CRM project.
Service Delivery - Perform work to service delivery standards and modes.
Collaborate with subject matter experts in the departmental business units to review and document business requirements and processes.
Execute the migration of existing knowledge base content from various sources to the corporate knowledge management system.
Responsible for the on-going collection, organization, development, publishing and maintenance of up to date process and procedure documentation for the knowledge management system and City websites.
Communication - Communicate information and ideas clearly and concisely to individuals and/or groups.
Push knowledge articles from a customer perspective to the public and to City employees using the City website and the intranet.
Ensure all information uploaded to the knowledge base is accurate, timely and relevant.
Ensure all messaging communicated via the Contact Centre or the City’s internal or external websites is delivered in a consistent manner.
Customer Focus - Ensure the customer perspective is a driving force behind decisions and activities.
Engage with all city departments to understand current and future business requirements. Provide support to business units regarding process changes.
Use metrics and analyze data to identify trends and service gaps and recommend solutions.
Identify and implement opportunities to improve internal and external customer service delivery.
Results Orientation - Use measurement methods to monitor progress towards goals.
Identify opportunities for business and practice improvements and standardization to achieve preferred end state results.
Initiate change through the identification of business integration points and process gaps.
Develop business cases and recommend solutions to meet the changing needs of city stakeholders and the public.
Teamwork - Participate as a member of a team to move the team toward the completion of goals.
Develop, implement and facilitate staff training to ensure consistency of the delivery and accuracy of corporate messaging.
Qualifications, Competencies
Diploma or degree in Communications, Business Administration, Information Resource Management or related field;
3 years of customer service experience with preference given to those who have worked in an inbound contact centre;
Experience with information/knowledge management systems for service delivery in one or more service delivery channels including; authoring, updating workflows, version control and managing user feedback mechanisms;
Experience in innovation and business process improvement solutions;
General proficiency with technology products, including content management systems and web-based tools an asset;
Other Certifications and Requirements
Municipal government experience in a unionized environment preferred;
Required to obtain and maintain satisfactory CPIC (Criminal Record Check) at own expense;
Ability to work outside regular business hours as needed
Skills, Abilities, Work Demands
Excellent teamwork and interpersonal skills;
Demonstrated technical skills;
Must have superior communication skills both written and verbal;
Strong and effective customer service skills;
Ability to work in a team environment, liaise with key stakeholders and to function effectively with minimal supervision;
Advanced computer skills including MS Office, HTML, Visio;
Strong problem-solving skills with the ability to gather and interpret information;
Ability to work effectively in a dynamic fast paced organization with multiple competing priorities.
Proficient knowledge of related policies, procedures, legislation and initiatives;
Demonstrate integrity; adhere to professional standards, regulations and corporate policies and procedures (e.g. Code of Conduct);
Core:
Customer Focus, Teamwork, Results Orientation, Integrity
Closing Statement
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

As one of the leading company in Canada, City of Kingston opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Kingston also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Communications Officer - CRM (customer relationship management) in Kingston, ON, Kingston, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kingston, ON region from any other company. You can also try to find other job recruitment information for Communications Officer - CRM (customer relationship management) di Kingston, ON below.

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