Customer Service Representative (Full-Time) Job Openings in Mississauga, ON - City of Mississauga Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Mississauga is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; City of Mississauga is open for new position as Customer Service Representative (Full-Time) in Mississauga, ON start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Customer Service Representative (Full-Time) March 2018 recruitment in Mississauga, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Customer Service Representative (Full-Time) March 2018 in Mississauga, ON below.

Job Description

Have a passion for customer service? Come join our team!

 

 

Primary Responsibilities:

Under the supervision of the Supervisor, Transit Customer Service, the successful candidate:

  • Uses a variety of resources, tools and methods to provide accurate, timely and complete information to customers; over the telephone and digital channels
  • Address customer inquiries regarding trip planning and schedules on a first contact resolution basis using tact and diplomacy
  • Using a variety of tools and methods, identify and assess customers' needs to provide best possible travel plans and responses to general transit related inquires
  • Stays up to date and informed of service changes to the network and incidental service disruptions by using internal communication channels (ie Hastus, Kb, intranet, etc.)
  • Provide customer service over the telephone and through social media channels that may require long periods of standing and/or sitting
  • Must attend and actively participate in all scheduled team meetings
  • Must attend scheduled training sessions to build knowledge, skill and ability to perform functions of the job
  • Perform self-evaluation and work with Supervisor/Team Leader to create action plan for professional development
  • Perform lead hand duties as may be assigned
  • Performs other duties as may be assigned

 

Job Specifications:

  • Must have completed minimum Grade 12 education; Post-Secondary education preferred
  • Minimum 5 years of customer service experience in a fast-paced work environment is required;
  • Proven ability to understand, speak and write English in order to communicate effectively with the public using tact and diplomacy is required;
  • Knowledge of customer service principles and practices;
  • Knowledge of and demonstrated ability in core competencies including; customer service, communication, team work, decision making, adaptability, initiative/self-management and accountability;
  • Ability to work independently with minimal supervision as well as work collaboratively in a team environment by sharing information and in seeking resolution to problems;
  • Excellent interpersonal and customer service skills along with a demonstrated commitment to service excellence, quality and client communication;
  • Strong research skills to source information from multiple sources is required;
  • Strong written communication skills with a demonstrated ability to communicate using digital tools
  • Strong organizational skill with ability to multi-task, prioritize and manage time effectively;
  • Strong attention to detail is required to ensure accurate information is given to customers for traveling;
  • Proficient in MS office and ability to work on related computer programs and software is required;
  • Ability to work flexible hours including weekends, early mornings, evenings and holidays is required in a 7-day operation;
  • Good knowledge of the City of Mississauga and the transit system is preferred.

 

Hours of Work: 35 hours per week

Salary: $43,495 as per Collective Agreement

Closing Date: Wednesday, January 17, 2018

Number of Openings: 1 Full-time

Department/Division/Unit:Transportation&Works/Transit/Business Development

Work Location: 3484 Semenyk Court, Mississauga, ON

 

 

 #LI-TW 

 

A Criminal Record Search will be required of the successful candidate, at his or her own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
All personal information is collected under the authority of the Municipal Act. 

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 We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform City Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .

As one of the leading company in Canada, City of Mississauga opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Mississauga also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Representative (Full-Time) in Mississauga, ON, Mississauga, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Mississauga, ON region from any other company. You can also try to find other job recruitment information for Customer Service Representative (Full-Time) di Mississauga, ON below.

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