Customer Service Representative (3 x 12-month term position) Job Openings in Ottawa, ON - Royal Canadian Mint Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. Royal Canadian Mint is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; Royal Canadian Mint is open for new position as Customer Service Representative (3 x 12-month term position) in Ottawa, ON start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Customer Service Representative (3 x 12-month term position) March 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Customer Service Representative (3 x 12-month term position) March 2018 in Ottawa, ON below.

SUMMARY OF DUTIES : Under supervision and within the policies and procedures of the Royal Canadian Mint (RCM), processes customers orders; up-sells customers to purchase additional products; converts information calls into sales and assists customers by providing information on RCM products, account status and shipment status. Performs administrative tasks related to the customer service division. Answers telephone and correspondence inquiries by supporting RCM clients with all inquiries related to their client profiles by keeping a first call resolution mindset and transfers calls to appropriate area. Participate in surveying customer and collecting information. Assist with web related task. Perform duties related to a web base Client Live Chat software.
ESSENTIAL REQUIREMENTS:
Language Requirements:
Reading
Writing
Oral Interaction
English
B B
C
French
B B
C This bilingual position must be staffed on an imperative basis.
QUALIFICATIONS :
Education and Previous Experience : High school diploma or experience in a similar function. Two (2) years experience in a call center position and/or experience in customer service/relations. Previous sales experience is required.
Abilities and Skills : Ability to analyze problems and situations and find solutions, organize workload and determine priorities, communicate with supervisors, colleagues and to deal with customers in an efficient and professional manner. Work under pressure and carry out repetitive tasks, effectively and efficiently use a computerized order entry system, work within a team, ability to apply sales techniques, excellent interpersonal skills, answers incoming calls in a professional and courteous manner, above average communication skills, good typing skills (40 words/minute), good writing and computer skills.
Knowledge: Excellent understanding of RCM market and products, of sales techniques especially over the phone sales, write clearly and concisely in both official languages.
The hours of work for this position are normally shifts between 8 a.m. and 8 p.m. on weekdays. Employees are expected to perform shift rotation. Times of these shifts are subject to change and other shifts could also be required (continental work week) at times as per operational requirements.

As one of the leading company in Canada, Royal Canadian Mint opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Royal Canadian Mint also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Representative (3 x 12-month term position) in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for Customer Service Representative (3 x 12-month term position) di Ottawa, ON below.

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