CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Ottawa is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.
To make the company vision and mission comes true; City of Ottawa is open for new position as Senior Customer Service RepresentativeREVISED in start from April 2018. Everyone who’s interested in filling this vacant, please participate in this Senior Customer Service RepresentativeREVISED April 2018 recruitment in . It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Senior Customer Service RepresentativeREVISED April 2018 in below.
Position: Senior Customer Service Representative - REVISED Competition Number: 2017-EX-EN-52004199-01 Competition posting date: 2018.02.13 Competition closing date: 2018.02.27
Transportation Services Department., Transit Customer Systems & Planning, Customer Services Branch 1 Full-time Temporary Position (up to 9 months) - 35 hours/week 2 Full-time Temporary Positions (up to 8 months) - 35 hours/week 1 Full-time Temporary Position (up to 7 months) - 35 hours/week Affiliation: ATU 1760 Salary: $48,135.36 to $68,275.48 annually (2017 rates of pay) Location: 1500 St.Laurent Boulevard
Category: Current Opportunities Employment Group: Transportation Job Summary
Acts as the functional supervisor to Customer Service Representatives and ensures the provision of excellent customer service and the effectiveness of the work team.
Responsible for providing transit (conventional and para) customer services including: -
responding to escalated customer enquiries, complaints and/or feedback and providing information through various channels including but not limited to: telephone, in person, on-line, (web, social media) and in writing -
processing financial transactions for fare instruments and other products/services -
receiving and processing transportation requests and registration for Para Transpo service
In operating as functional supervisor, the incumbent executes the same functions as the Customer Service Representative. Education & Experience
Two year post secondary education in one of the following related fields: Communications, Public Relations, Service industry, or Business Administration.
Three (3) years experience in customer service, public relations and/or information, communicating with the public, preferably with 2 of these years in a similar role with Transit Services.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Language, Certificates & Licenses
1 position - Designated Bilingual – specific level of language proficiency: French oral, reading, writing required English oral, reading, writing required Candidates who do not meet language requirements will be required to participate in training.
2 positions - Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required English oral, reading, writing required Candidates must meet language requirement for position upon hire. Knowledge -
Public transit system, procedures and policies, branch and departmental responsibilities -
Call-handling protocols / etiquette -
Problem-solving and customer service practices and strategies related to serving the public -
Fares/fare eligibility -
City cash handling procedures and policies, operation of a cash register, balancing cash and preparing
daily deposits -
City of Ottawa geography, and transit routes and schedules -
Computer applications and databases such as: Microsoft office, Internet, SAP -
Filing and information systems -
Knowledge of applicable health and safety legislation, including the rights and duties of workers Competencies & Skills -
Able to lead and motivate staff, coordinate/assign work, manage work quality, and work scheduling/completion -
High level of judgement, tact, diplomacy and problem-solving skills -
Possess organizational skills and flexibility to plan, organize and prioritize own work and that of others,
and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines -
Proven ability to exercise sound judgment and to make independent decisions -
Able to identify and assess problems and to use analytic and problem solving skills to seek remedies -
Proven capability in dealing with complaints, and difficult or confrontational situations or behaviours -
Able to write detailed, concise and accurate descriptions of customer interactions including complaints -
Able to prepare written information including correspondence and reports in an organized, clear and
concise manner -
Work independently and in a team setting -
Organize, plan, multi-task and prioritize work -
Customer service sensitivity to meet diverse customer requirements -
Ability to listen, probe, and tactfully respond to client enquiries and complaints -
Excellent written and verbal communication and interpersonal skills -
Possess strong data entry, keyboarding and information retrieval skills -
Possess good presentation / public speaking skills -
Ability to read, interpret and explain operating rules / procedures, maps and timetables -
Able to account for and report sales revenue
If this opportunity matches your interest and profile please apply online by using the " Apply
" button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
As one of the leading company in Canada, City of Ottawa opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Ottawa also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.
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