Service Desk Analyst 2 Job Openings in Ottawa, ON - City of Ottawa Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Ottawa is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; City of Ottawa is open for new position as Service Desk Analyst 2 in Ottawa, ON start from January 2018. Everyone who’s interested in filling this vacant, please participate in this Service Desk Analyst 2 January 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Service Desk Analyst 2 January 2018 in Ottawa, ON below.

Position: Service Desk Analyst 2
Competition Number: 2018-EX-EN-52012656-01
Competition posting date: 2018.01.11
Competition closing date: 2018.01.24
Corporate Services Department, Information Technology Services, Frontline Services Up to 5 Full-time Temporary Positions (up to 1 year) - 35 hours/week Affiliation: CUPE 503 Inside/Outside Salary: $59,888.92 to $70,071.82 annually (2018 rates of pay) Location: 100 Constellation Drive
* You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Category: Current Opportunities Employment Group: Information Technology
Job Summary
The Service Desk Analyst 2 logs, diagnoses and resolves hardware, software and communications problems for city computer users. In addition, the Service Desk Analyst 2 also handles network NT admin, hardware set-up and installation, plus makes site visits to resolve more complex client issues.
The Service Desk Analyst 2 is responsible for four distinct work functions:
Staff who are assigned to telephone support
Staff who are assigned to site support
Staff who perform NT Administration functions
Staff to set-up and install hardware at client locations
Education & Experience
Three (3) year university or community college graduate in computer science or related discipline
Minimum of three (3) years of microcomputer related experience
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
A valid Ontario unrestricted "G" class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated.
English oral, reading, writing required
Knowledge
IT Service Management systems (i.e. Marval)
Network Management tools (i.e. HP Openview, MS-SMS)
MS Office Suites
Active Directory Services
Windows 2000 and Windows XP environments
PC hardware components, as well as familiarity with modems, printers and other peripherals.
Installation and configuration of desktop applications
Troubleshooting desktop application
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Analyze and correctly diagnose complex variety of hardware, communications and software problems; determine causes and develop and effect solutions
Develop and implement new methods to respond to calls and recurring problems
Work well within a team; offer guidance and support to co-workers
Work independently and with others to solve problems
Consult one on one with users, analyze their needs and recommend solutions
Able to articulate difficult concepts to all levels of users; provide one to one instruction to users on how to operate systems and or software applications
Manage multiple tasks at the same time; prioritize responsibilities and work under pressure
If this opportunity matches your interest and profile please apply online by using the " Apply " button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

As one of the leading company in Canada, City of Ottawa opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Ottawa also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Service Desk Analyst 2 in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for Service Desk Analyst 2 di Ottawa, ON below.

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