Tenant Administration Coordinator Job Openings in - London & Middlesex Housing Corporation (LMHC) Recruitment 2018

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To make the company vision and mission comes true; London & Middlesex Housing Corporation (LMHC) is open for new position as Tenant Administration Coordinator in start from April 2018. Everyone who’s interested in filling this vacant, please participate in this Tenant Administration Coordinator April 2018 recruitment in . It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Tenant Administration Coordinator April 2018 in below.

Job Summary

Do you want a chance to make a difference? Do you believe that everyone should have a safe, affordable and sustainable home? Do you believe in inclusivity, collaboration, customer service and teamwork? A challenging, full-time position is available with the London & Middlesex Housing Corporation (LMHC) for a Tenant Administration Coordinator. The successful candidate will believe in our new mission, vision, and values and will be integral in LMHC’s internal and external communications.


  • We are seeking an enthusiastic Tenant Administration Coordinator to assist in the tenant coordination process. You possess effective communication skills and the ability to interact with clients and stakeholders utilizing tact, solid customer service skills, teamwork, emotional Intelligence and interpersonal skills. You possess the ability to monitor tenant account information to ensure that financial data and information is accurate, making necessary adjustments as required. Your enthusiasm, integrity and upbeat attitude will help you gain the trust of tenants colleagues and external parties as you let the world know that at LMHC, we CARE.

Collaboration | Commitment

Accountable | Accessible

Respect | Responsive

Equity | Excellence

Responsibilities and Duties

  • Set up and maintain accurate tenant files from start of tenancy to the tenancy end including archiving former tenant files.
  • Perform rent calculations in accordance with established LMHC policies and procedures.
  • Assist tenants to ensure proper income declaration and a full understanding of LMHC processes and procedures.
  • Recommend resources to assist tenants to address their needs or concerns.
  • Communicate with agencies, such as Ontario Works, Ontario Disability Support Program, Children’s Aid Society and other housing providers.
  • Monitor tenant account information to verify that rent calculations and rent charges are accurate, complete rent adjustments and/or refunds as necessary.
  • Report, track and pursue arrears collections including repayment agreements.
  • Prepare legal documents including termination notices, Certificate of Service, etc.
  • Maintain team/departmental calendars, and a bring-forward system for files.
  • Maintain accurate and current tenant files.
  • Screen tenant inquiries and refer to the appropriate staff member or partner agency, when required.
  • Complete annual lease renewals.
  • Prepare and arrange the signing of new leases.
  • Provide backup for other Tenant Administration Coordinators .
  • May be called upon to perform other duties as assigned.

Qualifications and Skills

  • 3-year Post-secondary degree or diploma in business or social services.
  • Minimum of two years of experience in a related field demonstrating the following:
  • Ability to work with a variety of personalities with tact, solid customer service skills, teamwork and interpersonal skills.
  • Knowledge of applicable legislation, including but not limited to the Housing Services Act, Residential Tenancies Act and the City of London Housing Division local rules.
  • Working knowledge of community resources.
  • Strong work ethic and positive team attitude. Able to build and maintain lasting relationships with other staff members, key business partners and government agencies.
  • Computer literacy, including effective working skills of MS Word, Excel, Outlook. Experience with InSite or other property management software an asset.
  • Ability to compose clear and concise written documents and to verbally communicate with others
  • Intermediate mathematical skills and the ability to accurately calculate, correct, and maintain financial records.
  • Excellent organizational, analytical and problem resolution skills.
  • Effective attention to detail and a high degree of accuracy.
  • Self-motivation to complete repetitive tasks
  • Training in non-violent crisis intervention, de-escalation, or similar considered an asset.
  • Bilingual/Multilingualism considered an asset


This position requires incumbents new to LMHC to submit a current Police Records Check and Vulnerable Position Screening from their local police service. A current LMHC employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than two years old.


Comprehensive health benefits and defined pension plan.

Job Type: Full-time

Salary: $23.56 to $26.78 /hour

As one of the leading company in Canada, London & Middlesex Housing Corporation (LMHC) opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. London & Middlesex Housing Corporation (LMHC) also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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