Customer Service Representative Job Openings in Ottawa, ON - City of Ottawa Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. City of Ottawa is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; City of Ottawa is open for new position as Customer Service Representative in Ottawa, ON start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Customer Service Representative March 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Customer Service Representative March 2018 in Ottawa, ON below.

Position: Customer Service Representative
Competition Number: 2018-EX-EN-52038526-01
Competition posting date: 2018.02.06
Competition closing date: 2018.02.21
Transportation Services Department,Transit Customer Systems & Planning, Customer Services Branch Multiple full-time and part-time temporary Positions - 35 hours/week and 17.50 hours/week Affiliation: ATU 1760 Salary: $43,658.16 to $61,929.14 annually (2017 rates of pay) Salary: $23.988 to $34.027 per hour (2017 rates of pay) Location: Transit Service, 1500 St.Laurent
Category: Current Opportunities Employment Group: Transportation
Job Summary
Responsible for providing transit (conventional and para) customer services including:
- responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line, (web, social media) and in writing
- processing financial transactions for fare instruments and other products/services - receiving and processing transportation requests and registration for Para Transpo service
Education & Experience
Successful completion of grade 12.
Two (2) years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically such as a call centre and/or counter service operations.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidates will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency: French oral, reading, writing required English oral, reading, writing required Candidates must meet language requirement for position upon hire.
- Public transit system, procedures and policies, branch and departmental responsibilities - Call-handling protocols / etiquette - Problem-solving and customer service practices and strategies related to serving the public - Fares/fare eligibility
- City cash handling procedures and policies, operation of a cash register, balancing cash and preparing daily deposits
- City of Ottawa geography, and transit routes and schedules - Computer applications and databases such as: Microsoft office, Internet, SAP - Filing and information systems - Knowledge of applicable health and safety legislation, including the rights & duties of workers
Competencies & Skills
- Work independently and in a team setting - High level of judgement, tact, diplomacy and problem-solving skills - Organize, plan, multi-task and prioritize work - Customer service sensitivity to meet diverse customer requirements - Able to write detailed, concise and accurate descriptions of customer interactions including complaints - Able to prepare written information including correspondence and reports in an organized, clear and
concise manner - Ability to listen, probe, and tactfully respond to client enquiries and complaints - Excellent written and verbal communication and interpersonal skills - Possess strong data entry, keyboarding and information retrieval skills - Possess good presentation / public speaking skills - Ability to read, interpret and explain operating rules / procedures, maps and timetables - Able to account for and report sales revenue
If this opportunity matches your interest and profile please apply online by using the " Apply " button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

As one of the leading company in Canada, City of Ottawa opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. City of Ottawa also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Representative in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for Customer Service Representative di Ottawa, ON below.

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