Service Desk Agent Job Openings in Ottawa, ON - Hydro Ottawa Recruitment 2018

CanadaJobsDB.Com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. CanadaJobsDB.Com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. Hydro Ottawa is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; Hydro Ottawa is open for new position as Service Desk Agent in Ottawa, ON start from February 2018. Everyone who’s interested in filling this vacant, please participate in this Service Desk Agent February 2018 recruitment in Ottawa, ON. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Service Desk Agent February 2018 in Ottawa, ON below.

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve.

Our work means all the activities that make up our lives – at home, at work, at play – are there when we need them.

That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we may have the opportunity for you.

JOB SUMMARY

The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.

MAJOR RESPONSIBILITIES

  • Create and manage section work orders through its life cycle using Hydro Ottawa’s Enterprise Resource Planning (ERP) software, e.g., JDE.
  • Document job details and associated contact notes in relevant customer information systems, i.e., Service Manager, Outage Management System, Customer Care and Billing, and/or Mobile Workforce Management.
  • Schedule appointments for Hydro Ottawa and contractor crews.
  • Provide support and information to area supervisors and crews for jobs and respond to inquiries as required.
  • Respond to customer and contractor general inquiries.
  • Use various mapping tools such as Geographic Information System (GIS) or Google Maps/Earth to respond to customer inquiries regarding distribution plant ownership, property attributes and vegetation management responsibility (i.e. who is responsible for the costs of trimming or removal of trees).
  • Validate readiness of job before booking appointment, i.e., payment received, pre-work and trench inspections complete, valid ESA Permit obtained as required.
  • Book customer appointments for Hydro Ottawa work.
  • Maintain multiple databases.
  • Process and record customer requests when seeking guidance related to underground plant locate notices.
  • Monthly reconciliation and status reporting for open Work Orders.
  • Daily reconciliation of previous days appointment and emergency work.
  • Provide guidance, clarification, explanation, and training as required, of process to internal staff, external agencies and to the general public, pertaining to underground locates, the connection order business and other Hydro Ottawa related functions such as vegetation management and demolition permits.
  • Receive and respond to escalated inquiries including making recommendations in support of resolution to customer complaints.
  • Perform other related duties as required.

EDUCATION/EXPERIENCE

  • Secondary school diploma.
  • Post-secondary courses or experience in a related field such as repair, maintenance or service industry.
  • Experience in a regulated utility environment with knowledge of applicable OEB requirements such as service levels, rates, and service sizes, as well as guidelines and regulations considered an asset.

ADDITIONAL REQUIREMENTS

  • Bilingual (English/ French) is required.

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Number of Openings: 1 Pay Range Minimum: $43,675.45 Pay Range Maximum: $67,106.00 Posting End Date (if applicable): January 30, 2018

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

As one of the leading company in Canada, Hydro Ottawa opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Hydro Ottawa also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

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If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Service Desk Agent in Ottawa, ON, Ottawa, ON who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Ottawa, ON region from any other company. You can also try to find other job recruitment information for Service Desk Agent di Ottawa, ON below.

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